Kalshi provides customer support via email, in-app help center, and FAQ resources. Response times are typically 24-48 hours for most inquiries. There's no live chat or phone support currently available.
How to Contact Kalshi Support
Email Support
- Email: support@kalshi.com
- Response time: Typically 24-48 hours (business days)
- Best for: Account issues, withdrawals, technical problems
In-App Help Center
- Access from web or mobile app settings
- FAQ articles and troubleshooting guides
- Submit support tickets directly
Social Media
- Twitter: @KalshiMarkets (for general inquiries, not account-specific issues)
- Discord: Kalshi community server (peer help and discussions)
Common Support Issues and Solutions
Account Verification Delays
Issue: KYC verification taking longer than expected
Solution:
- Verification typically completes in a few hours but can take 24-48 hours
- Ensure ID photo is clear and matches your account info
- Check your email for requests for additional documentation
- Contact support if it's been over 48 hours
Withdrawal Issues
Issue: Withdrawal pending or delayed
Solution:
- ACH withdrawals take 1-3 business days
- Verify your bank account details are correct
- Check if it's a weekend or bank holiday
- Ensure no open positions are tying up funds
Deposit Not Showing Up
Issue: Deposited funds haven't appeared in account
Solution:
- ACH deposits take 1-3 business days to clear
- Check your bank account to confirm the transfer initiated
- Verify you used the correct Kalshi account for the transfer
- Contact support with transaction details if delayed beyond 5 business days
Market Resolution Dispute
Issue: Disagree with how a market was settled
Solution:
- Review the market's official resolution source (listed in market details)
- Submit a dispute via support email with evidence
- Kalshi will review and respond with explanation or correction
Login or 2FA Problems
Issue: Can't log in or lost 2FA device
Solution:
- Use "Forgot Password" to reset if password issue
- For 2FA problems, contact support with proof of identity
- Support can disable 2FA after verification
Expected Response Times
| Issue Type | Typical Response | Resolution Time |
|---|---|---|
| Account verification | 24-48 hours | 1-3 days |
| Withdrawal delays | 24 hours | 1-2 days |
| Technical issues | 24-48 hours | Varies |
| Market disputes | 24-48 hours | 3-7 days |
| General questions | 24-48 hours | Same day |
Self-Service Resources
FAQ and Help Articles
Kalshi's help center covers:
- How to place trades and use the platform
- Account setup and verification
- Deposits and withdrawals
- Market rules and resolution criteria
- Fees and pricing
Community Resources
- Kalshi Discord: Community discussions and peer help
- Reddit r/Kalshi: User experiences and tips
- Twitter: Platform updates and announcements
Tips for Getting Better Support
- Be specific: Include account details, transaction IDs, screenshots
- Check FAQ first: Many questions are already answered
- One issue per email: Don't bundle multiple problems
- Be patient: Support team is small but responsive
- Follow up politely: If no response in 48 hours, send a follow-up
Why No Phone Support?
Kalshi currently doesn't offer phone support because:
- Small team focused on product development
- Email allows for better documentation and tracking
- Most issues require written details (account numbers, transaction IDs)
- Startup prioritizing scale over high-touch support
Users frequently request live chat — it may be added as the company grows.
How to Escalate Issues
If standard support isn't resolving your issue:
- Reply to your support ticket clearly stating it's urgent or unresolved
- Mention specific impact (e.g., "can't withdraw $X", "locked out of account")
- Ask for escalation to a supervisor or compliance team
- For regulatory issues, you can contact the CFTC (though this is extreme)
Bottom Line
Kalshi support is responsive via email (24-48 hour turnaround) but lacks live chat or phone options. Most issues are resolved efficiently, with users praising withdrawal support and verification assistance.
For best results, check the FAQ first, provide detailed information, and be patient — the small support team generally resolves issues within a few days.